FAQs

Legal support services

Frequently Asked Questions

We’ve compiled the most common frequently asked questions and listed them first so you can quickly find answers. We’ve also included several categories with more detailed information. If you can’t find the answers you’re looking for, please get in touch.

How are Rapid Legal’s prices calculated?

Rapid Legal’s prices are determined by the location (court or service area), size (# of pages) and service level, if applicable, of your order.

Does Rapid Legal offer any discounts?

The easiest and most common way to receive discounted rates is to set up ACH as your payment method in your account. This will reduce your fees by 10% to 20% on most Rapid Legal services. You will also receive the added benefit of avoiding any convenience fee charges on advances for filings and witness fees. High volume users (100+ orders per month) may qualify for our volume discount program allowing customers to save even more. For more information, please contact Customer Support at 800-366-5445.

Where does Rapid Legal File and Serve?

Rapid Legal offers court filings and other court services in all counties in California for civil case types including, Collections, Landlord/tenant, Personal Injury, Probate, Family Law, and Complex cases. This includes court filings, courtesy copy delivery and research services. We also provide process serving and document retrieval services nationwide.

What are Rapid Legal’s deadlines?

For process serving orders, our deadline is 1:00PM Pacific Time within California and 10:00AM Pacific Time outside of California. For court filing orders and other court services, our deadlines are determined by two factors: 1) When the court closes and 2) The filing size of the order (# of pages). Generally, our deadline is between 1:30PM and 3:00PM Pacific Time for central courts in larger counties and between 9:00AM and 2:00PM Pacific Time for counties or branch courts in outlying areas.

Does Rapid Legal advance court filing or witness fees?

When requested by the customer, Rapid Legal will advance court filing or witness fees for customers in good standing. For advances over $1000.00, we require immediate reimbursement. For customers choosing to pay by credit card, Rapid Legal passes on a 3.95% convenience fee on filing and witness fees required by court rule or statue. This fee will not apply to Rapid Legal service fees. Customers can choose to pay via ACH (eCheck) to avoid this fee.

What are Rapid Legal’s Service Levels?

Orders placed by Rapid Legal’s deadlines have the service levels listed below. Customers can also select our On-Demand option which allows their order to receive immediate processing.

 

Court Filing
* Filed the same day the order is received with a status sent to you by 5:00PM Pacific Time that day. Conformed copies are emailed by 12:00PM Pacific Time the following day.

*(if received by the deadline or all court services placed after the deadline are attempted the next court day.)

Courtesy Copy Delivery
Delivered by 12:00PM Pacific Time the following day an order is submitted.

 

Document Retrieval and Secretary of State Filing
Attempted the next court day an order is submitted.

 

County Recording
Recorded the same day the documents are received in our office.

All court services placed after deadline are attempted the next court day.

 

Process Serving

  1. Standard (1st attempt within 5 days)
  2. Priority (1st attempt within 2 days)
  3. Urgent (Same Day Attempt, if received by deadline)

 

Customers can also select our On-Demand option which will allow their order to receive immediate processing.

Does Rapid Legal offer any guarantees?

Rapid Legal guarantees if service isn’t done right, it’s free. Note: The court clerk makes the final decision on whether or not your document(s) are filed.

How does Rapid Legal notify us on the status of an order?

Once an order is placed in our system, we will email you a confirmation that your order has been received plus status updates until it’s completed. The frequency of the status updates depends on the service level selected. You can also check the status of your order(s) in the Rapid Legal Customer Portal by clicking on either “View Pending Orders” or “Manage Cases” and searching by your Case Name or Number. If you’re still having trouble, please contact Customer Support at (800) 366-5445.

How does Rapid Legal return my conformed copies or Proofs of Service?

Once your order has been executed or completed, we email you a link to your conformed copies, proofs of service or obtained copies which allow you to view, print or download them directly from your inbox. You can also access these anytime in your account.

How do I get started?

To create a new account, click here to begin. Complete the 3-step sign-up wizard which will allow you to obtain a username and password to log into your new account. All service fees are transaction based. If your firm already has an account and you want to add yourself as a new user, simply click on “Sign Up” and select “I want to add a user to an existing account.” Then complete the remaining fields until you click “Finish.” You will need the account number and zip code of the account to complete the process.

Are you ready to place an order? It’s easy and if service isn’t done right, it’s free!